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  2. Shipping & Delivery

Can I change the address of my order?

Yes! But only if the order is still unfulfilled.

You can edit and update your order shipping address details by logging into your account or by doing it directly from the order confirmation page. In both cases, please make sure to do this as soon as possible after placing your original order. If you don't see the option to cancel or edit your order, that means that it has been already fulfilled and is ready for shipment.


You can make changes to your shipping address by logging in your account:


  • Go on www.u-maskstore.eu and click on the "person" icon on the top left corner (if you are an Italian customer, please visit https://it.u-maskstore.eu/)

  • Enter your login details. If you forgot your password, click on 'forgot password' to reset it.

  • You can now check your orders and make changes, if possible.


If you are unable to edit your order and it is still unfulfilled, please contact us via the chat in the bottom right corner.


Thank you!