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Can I cancel or edit my order?

Yes! You can do this from your account.

You can edit or cancel your order by logging into your account or directly from the order confirmation page. In both cases, please make sure to do this as soon as possible after placing your original order. If you don't see the option to cancel or edit your order, that means that it has been already fulfilled and it is ready for shipment.


You can make changes to your order by logging into your account:

  • Go to www.u-maskstore.eu and click on the "person" icon in the top left corner (if you are an Italian customer, please visit www.it.u-maskstore.eu).

  • Enter your login details. If you forgot your password, click on "forgot password" to reset it.

  • You can now check your orders and make changes if possible.

If you are still having difficulty cancelling or editing your order, please reach out via the chat in the bottom right corner and one of our team will be happy to help.